Balanced Scorecard in Strategic Planning of Higher Education: Review

Zilla Sinuany-Stern () and H. David Sherman ()
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Zilla Sinuany-Stern: Ben Gurion University of the Negev
H. David Sherman: DMSB—Northeastern University

Chapter Chapter 7 in Handbook of Operations Research and Management Science in Higher Education, 2021, pp 213-239 from Springer

Abstract: Abstract This chapter provides a review of the Balanced Scorecard (BSC) applied to higher education institutions (HEIs). BSC was developed in the 1990s as a comprehensive method to measure and manage organizational performance. BSC translates an organization’s mission statement and strategy into specific, measurable goals and monitors the organization’s performance in regard to achieving these goals. We review publications reporting application of BSC to higher education institutions over 25 years reported by the organizational level, country of application, and use of other methodologies combined with BSC. The large number of applications in many different ways suggests continued future potential for additional applications of BSC in higher education, such as quality assurance.

Keywords: Higher education; Balanced scorecard; Strategic planning; Quality assurance; Performance measurement; Performance management (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-74051-1_7

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