Workforce management based on forecasted demand

Bernardetta Addis (), Roberto Aringhieri (), Giuliana Carello (), Andrea Grosso () and Francesco Maffioli ()
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Bernardetta Addis: Università degli Studi di Torino
Roberto Aringhieri: Università degli Studi di Torino
Giuliana Carello: Politecnico di Milano
Andrea Grosso: Università degli Studi di Torino
Francesco Maffioli: Politecnico di Milano

Chapter Chapter 1 in Advanced Decision Making Methods Applied to Health Care, 2012, pp 1-11 from Springer

Abstract: Abstract Health care delivery has a dramatic impact on the quality of life of every community. Hence, in the past years in many countries, a great effort has been spent in order to rationalize the management of limited resources, such as operating rooms, ambulances or workforce. Nevertheless, to the best of our knowledge, the idea of using demand for driving the workforce optimization process has received little attention in the literature. In this work we address the problem of managing workforce taking into account forecasted demand. We focus on the management of the operators working at the Operations Center of the Emergency Medical Service of Milano, Italy, for which a huge amount of accurate data is available.

Keywords: workforce management; forecasted demand; optimization; emergency medical service (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-88-470-2321-5_1

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