Servant Leadership, Job Crafting Behaviours, and Work Outcomes: Does Employee Conscientiousness Matters?

Syed Haider Khalil, Syed Mohsin Ali Shah () and Syed Majid Khalil
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Syed Haider Khalil: Abdul Wali Khan University
Syed Mohsin Ali Shah: Abdul Wali Khan University
Syed Majid Khalil: Islamia College Peshawar

Journal of the Knowledge Economy, 2024, vol. 15, issue 1, No 107, 2607-2627

Abstract: Abstract Leaders’ support is crucial to improve employee engagement and job satisfaction; however, our understanding is limited regarding how servant leadership is perceived among employees with varying levels of conscientiousness. The current study examines how employees use crafting strategies (i.e. seeking resources, seeking challenges, and reducing demands) when exposed to servant leadership. Using the personality trait theory with an emphasis on conscientiousness, we propose that employees with high or low conscientiousness react differently to servant leadership by adopting varying job crafting strategies, which further promote or obstruct work outcomes (i.e. engagement and job satisfaction). The current study methodologically employed structure equation modelling to analyse a moderated mediation model from a sample of 362 hotel employees. The findings reveal that both work outcomes positively regress on seeking resources and challenges and negatively regress on reducing demand. The link between servant leadership and work outcomes is mediated by the job crafting behaviours. Evidently, conscientiousness moderates the link between servant leadership, seeking resources, and seeking challenges. The current study contributes to the existing literature by examining servant leadership’s interplay with employee reactions (i.e. job crafting behaviours) and work outcomes, which have implications for academia and practitioners that we have discussed in the current study.

Keywords: Servant leadership; Job crafting behaviours; Conscientiousness; Work engagement; Job satisfaction (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s13132-023-01290-0

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