Effect of Knowledge Management on Employee Job Performance in Yemeni Banking Sector: The Mediating Role of Job Satisfaction

Khalil M. A. Almuayad () and Youzhen Chen ()
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Khalil M. A. Almuayad: Southwest Jiaotong University
Youzhen Chen: Southwest Jiaotong University

Journal of the Knowledge Economy, 2024, vol. 15, issue 4, No 51, 16913-16942

Abstract: Abstract With the accelerated development of banking technology and the increasing complexity of the banking industry, knowledge management (KM) has become an important part of banks’ competitive advantage. This study aims to explore the mediating effect of job satisfaction on the relationship between knowledge acquisition, dissemination, application, and retention and job employee performance. The study employed a quantitative method to collect data from a sample of 355 employees. The result reveals that KM has a positive and significant effect on employee job performance. The study also finds that job satisfaction has positively and significantly mediated the relationship between KM and employee job performance. The findings imply that KM practices should be sharply focused to improve job performance through job satisfaction in the Yemeni banking industry. Moreover, the study presents important implications for managers of banks, as well as policy makers. Integrating job satisfaction as a key component of KM strategies can create a more holistic approach to employee development and organizational success. By empirically establishing positive and significant relationships, the research provides valuable insights into the complex dynamics between knowledge management practices and employee performance. This contribution emphasizes the role of job satisfaction as a mediator, highlighting how an organization’s effective knowledge management strategies positively influence employees’ overall job satisfaction. These implications prompt researchers and practitioners to explore the intricate connections between KM, job satisfaction, and job performance within the context of various organizational and motivational theories.

Keywords: Knowledge management; Employee job performance; Job satisfaction; Banking industry (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s13132-024-01791-6

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