Transactive Memory Systems for Improving the Innovation Capability of Hotel Establishments and Their Online Reputation

Miguel González-Mohíno (), Mario J. Donate, Sandra M. Sánchez-Cañizares and L. Javier Cabeza-Ramírez
Additional contact information
Miguel González-Mohíno: University of Córdoba
Mario J. Donate: University of Castilla-La Mancha
Sandra M. Sánchez-Cañizares: University of Córdoba
L. Javier Cabeza-Ramírez: University of Córdoba

Journal of the Knowledge Economy, 2025, vol. 16, issue 3, No 97, 13689-13718

Abstract: Abstract This study investigates the impact of transactive memory systems (TMS) and innovation capabilities on the online reputation of hotels, a critical aspect in the digital age where consumer decisions are heavily influenced by online reviews. Through analyzing data from 118 managers of 3–5-star hotels in Spain and employing partial least squares and structural equation modeling (SEM), the research reveals that innovation capabilities significantly enhance online reputation, as reflected by customer satisfaction ratings on Booking.com and TripAdvisor. Furthermore, it uncovers that TMS components—specialization, credibility, and coordination—play a crucial role in fostering innovation capabilities. This research fills an important gap by linking TMS with online reputation, suggesting that effective knowledge management and innovation practices are key to improving online visibility and customer perception. Thus, it provides actionable strategies for hotel managers aiming to leverage their online reputation for a competitive advantage.

Keywords: Transactive memory system; Innovation capability; Online reputation; Inland hotels (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s13132-024-02494-8 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:jknowl:v:16:y:2025:i:3:d:10.1007_s13132-024-02494-8

Ordering information: This journal article can be ordered from
http://www.springer.com/economics/journal/13132

DOI: 10.1007/s13132-024-02494-8

Access Statistics for this article

Journal of the Knowledge Economy is currently edited by Elias G. Carayannis

More articles in Journal of the Knowledge Economy from Springer, Portland International Center for Management of Engineering and Technology (PICMET)
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().