Beyond System Design: The Impact of Message Design on Recommendation Acceptance

Antoine Falconnet (), Wietske Osch (), Joerg Beringer (), Marc Fredette (), Sylvain Sénécal (), Pierre-Majorique Léger () and Constantinos K. Coursaris ()
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Antoine Falconnet: HEC Montréal
Wietske Osch: HEC Montréal
Joerg Beringer: Blue Yonder
Marc Fredette: HEC Montréal
Sylvain Sénécal: HEC Montréal
Pierre-Majorique Léger: HEC Montréal
Constantinos K. Coursaris: HEC Montréal

A chapter in Information Systems and Neuroscience, 2020, pp 185-190 from Springer

Abstract: Abstract The current paper reports on the results of a pilot study to explore the impact of message design on users’ likelihood to accept system-generated recommendations as well as their intention to use the recommendation system (RS). We aim to extend the RS literature, which has hitherto focused on system design elements, but has generally overlooked the importance of message design, a key element in facilitating effective attention and information processing, particularly in the context of managerial decision-making.

Keywords: Managerial decision-making; Recommendation systems; Message design; Acceptance and use intention; Eye tracking (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-60073-0_21

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DOI: 10.1007/978-3-030-60073-0_21

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