Becoming a Product-Service System Provider – A Maturity Model for Manufacturers

Björn Häckel (), Rocco Huber (), Bastian Stahl () and Maximilian Stöter ()
Additional contact information
Björn Häckel: University of Applied Sciences Augsburg
Rocco Huber: University of Augsburg
Bastian Stahl: University of Applied Sciences Augsburg
Maximilian Stöter: University of Augsburg

A chapter in Innovation Through Information Systems, 2021, pp 169-184 from Springer

Abstract: Abstract For the manufacturing industry, exploiting the opportunities of digital transformation often implies the strategic development from being a manufacturer of pure physical products to one providing Product-Service Systems (PSS). In literature, PSS can be distinguished in different types, which differ substantially in their configuration of the underlying business model. However, since distinct PSS types require different organizational capabilities, the transformation toward a PSS provider is a challenge for managers. To provide guidance, scientific and professional literature mostly focuses on selected aspects. Though, a holistic consideration of relevant capabilities for the respective PSS type remains untapped. Against this backdrop, we developed a PSS Maturity Model (PSSMM) to guide organizations in developing appropriate capabilities. To provide an integrated view, the PSSMM refers to 5 focus areas, 20 capability dimensions, and associated capabilities. To develop and evaluate our model, we used the well-known approach of Becker et al. [1].

Keywords: Product-Service Systems; Maturity model; Industry; Digital transformation (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86790-4_13

Ordering information: This item can be ordered from
http://www.springer.com/9783030867904

DOI: 10.1007/978-3-030-86790-4_13

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().