‘Let Us Work Together’– Insights from an Experiment with Conversational Agents on the Relation of Anthropomorphic Design, Dialog Support, and Performance

Sascha Lichtenberg (), Johannes Bührke (), Alfred Benedikt Brendel (), Simon Trang (), Stephan Diederich () and Stefan Morana ()
Additional contact information
Sascha Lichtenberg: Georg-August-Universität Göttingen
Johannes Bührke: Georg-August-Universität Göttingen
Alfred Benedikt Brendel: Technische Universität Dresden
Simon Trang: Georg-August-Universität Göttingen
Stephan Diederich: Georg-August-Universität Göttingen
Stefan Morana: Universität Des Saarlandes

A chapter in Innovation Through Information Systems, 2021, pp 299-315 from Springer

Abstract: Abstract In the human interaction with CAs, research has shown that elements of persuasive system design, such as praise, are perceived differently when compared to traditional graphical interfaces. In this experimental study, we will extend our knowledge regarding the relation of persuasiveness (namely dialog support), anthropomorphically designed CAs, and task performance. Within a three-conditions-between-subjects design, two instances of the CA are applied within an online experiment with 120 participants. Our results show that anthropomorphically designed CAs increase perceived dialog support and performance but adding persuasive design elements can be counterproductive. Thus, the results are embedded in the discourse of CA design for task support.

Keywords: Conversational agents; Persuasive system design; Task performance; Dialog support; Chatbot; Human computer interaction (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86797-3_20

Ordering information: This item can be ordered from
http://www.springer.com/9783030867973

DOI: 10.1007/978-3-030-86797-3_20

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().