How Challenging is the Development of Digital Services in an Automotive Environment? An Empirical Study of the Incongruences Between Business and IT Experts

Mirheta Omerovic Smajlovic (), Nihal Islam () and Peter Buxmann ()
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Mirheta Omerovic Smajlovic: Technische Universität Darmstadt
Nihal Islam: Technische Universität Darmstadt
Peter Buxmann: Technische Universität Darmstadt

A chapter in Innovation Through Information Systems, 2021, pp 206-222 from Springer

Abstract: Abstract The ongoing digitalization empowers incumbent firms on their path from mere producers into providers of holistic digital service solutions. Although digitalization offers a wide range of opportunities such as improved internal processes or new business models, it also leads to managerial and organizational challenges. To identify the cause of specific challenges in an automotive environment, we analyze the development of a digital service with a focus on the collaboration of business and IT experts in this process. Within the scope of a case study in an automotive environment and by consideration of the technological frames of references (TFR) theory as a framework, our results present relevant frame domains in which dominate incongruences between business and IT experts that consequently lead to related challenges. Our key findings and insights extend the existing research and practice related to the development of digital services in an automotive environment.

Keywords: Digital service; Automotive environment; Technological frames of reference theory; Case study (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86800-0_16

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DOI: 10.1007/978-3-030-86800-0_16

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