Digital Transformation of Health Service in Turkey by Hybrid-Delphi Method

Hüseyin Ataş (), Selim Gündüz and Esra Karakaş
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Hüseyin Ataş: Adiyaman University Vocational School of Social Sciences
Selim Gündüz: Adana Alparslan Türkeş Science and Technology University
Esra Karakaş: Adana Alparslan Türkeş Science and Technology University

A chapter in Digitalization of Society, Economics and Management, 2022, pp 303-314 from Springer

Abstract: Abstract Among the education, health and justice services, which are among the basic public services in the world, education has been the best service that adapts to the current era in the digital sense. However, with the Covid-19 pandemic, it has been seen that basic health services should also be digitized. In this study, what kind of health care services can be offered as online Hybrid Delphi technique was investigated by health professionals for both conservation and effective resource management in Turkey. The Hybrid Delphi technique is a combined version of the strengths of group decision making techniques. In the research, an expert group consisting of doctors with at least 5 years of working experience in the public sector was formed. matters which are not in agreement and consensus on what kind of online health services may be offered in Turkey were determined. In addition, the benefits of online healthcare and concerns over ethics have also been raised. Our findings have shown that some special treatment and examination processes can be done online. However, there is no necessary legal and physical infrastructure in Turkey. In Turkey, there is a need for legislation to be presented to online health services online.

Keywords: Online health service; Hybrid Delphi; Digitalization (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-94252-6_22

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DOI: 10.1007/978-3-030-94252-6_22

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