The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process

Henriika Sarilo-Kankaanranta () and Lauri Frank ()
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Henriika Sarilo-Kankaanranta: University of Jyväskylä
Lauri Frank: University of Jyväskylä

A chapter in Exploring Digital Resilience, 2022, pp 201-216 from Springer

Abstract: Abstract Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources.

Keywords: Disruptive innovation; Resistance to change; Technology adoption; Diffusion of innovation; Robotic process automation (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-10902-7_14

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DOI: 10.1007/978-3-031-10902-7_14

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