Towards an Explanation for Why Enterprise Architecture Management Fails: A Legitimacy Lens

Mohammad Ali Kohansal (), Knut-Helge Ronæs Rolland and Soudabeh Khodambashi
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Mohammad Ali Kohansal: Norwegian University of Science and Technology
Knut-Helge Ronæs Rolland: University of Oslo
Soudabeh Khodambashi: Helseplattformen

A chapter in Exploring Digital Resilience, 2022, pp 217-231 from Springer

Abstract: Abstract Enterprise architecture (EA) is an approach that manages complexities such as organizational structure, technology, and business by providing a holistic view of the organization to coordinate digital transformation efforts. While previous research has highlighted several challenges in taking advantage of EA, few empirical investigations explained how organizations should manage EA attempts to avoid failure. This paper aimed to explore the root causes of organizational challenges for EA management (EAM) by conducting a case study. Our findings illustrate inadequate legitimacy as a root cause of the organizational challenges, such as lack of shared understanding, stakeholders’ engagement, and financial and management support, that needs to be managed over time. Particularly, we demonstrate that although pragmatic legitimacy can positively affect the EAM at early stages, regulatory legitimacy plays the primary role in EAM success. In addition, contradictory views and organizational bureaucracy are recognized as significant barriers to achieving normative and cultural-cognitive legitimacy.

Keywords: Enterprise architecture (EA); Enterprise architecture management (EAM); Organizational challenges; Legitimacy theory (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-10902-7_15

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DOI: 10.1007/978-3-031-10902-7_15

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