Intra-organizational Nudging: Designing a Label for Governing Local Decision-Making

Marcel Cahenzli (), Ferdinand Deitermann, Stephan Aier, Kazem Haki and Lukas Budde
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Marcel Cahenzli: University of St. Gallen
Ferdinand Deitermann: University of St. Gallen
Stephan Aier: University of St. Gallen
Kazem Haki: University of St. Gallen
Lukas Budde: University of St. Gallen

A chapter in Exploring Digital Resilience, 2022, pp 232-246 from Springer

Abstract: Abstract Even though organizations may plan for long-term enterprise-wide objectives, they are shaped by local decision-maker’s actions. The latter tend to have conflicting goals, such as short-term and immediate satisfaction of local business needs over organization-wide objectives. While local and diverse decision-making enables specialized products and services, ungoverned behavior may lead organizations that are hard to control and manage. Hence, the challenge is to harness, rather than eliminate decentral autonomy by reaping its benefits while limiting its downsides. Pursuing this purpose, this Design Science Research (DSR) study presents the creation and evaluation of a governance mechanism: a nudge-based label. It also contains a set of design features, which are evaluated quantitatively and qualitatively with expert surveys and discussions. The contributions include design knowledge about labels and the investigation of nudging as an intra-organizational governance mechanism.

Keywords: Complexity management; Local-global conflict; Behavioral alignment; Choice architecture; Nudging (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-10902-7_16

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DOI: 10.1007/978-3-031-10902-7_16

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