A Stress-Based Smart Retail Service in Shopping Environments: An Adoption Study

Nurten Öksüz ()
Additional contact information
Nurten Öksüz: Deutsches Forschungszentrum Für Künstliche Intelligenz (DFKI)

A chapter in Information Systems and Neuroscience, 2022, pp 171-178 from Springer

Abstract: Abstract Since many years, retailers have tried to leverage the benefits of e-commerce by transferring concepts of online shops into retailing. However, shopping experience in physical stores is different from the one in online shops due to potential stress factors arising in-store. Two previous scientific works focused on unobtrusively detected customers’ perceived stress in order to provide tailored mobile services in real-time. The purpose of this paper is to assess the adoption of the envisioned stress-based smart retail service amongst potential customers. The results show that tailored services are perceived positively and thus, have the potential to contribute to an enhanced shopping experience.

Keywords: Retailing; Stress-based services; Technology adoption study (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-13064-9_18

Ordering information: This item can be ordered from
http://www.springer.com/9783031130649

DOI: 10.1007/978-3-031-13064-9_18

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().