Digital Bridge or Tradeoff: Telehealth Adoption and Healthcare Service Quality. A Scoping Review

Layal N. Mohtar () and Nabil Georges Badr ()
Additional contact information
Layal N. Mohtar: Higher Institute of Public Health, USJ
Nabil Georges Badr: Higher Institute of Public Health, USJ

A chapter in Sustainable Digital Transformation, 2023, pp 253-268 from Springer

Abstract: Abstract As the pressing need to expand the delivery of healthcare has surpassed the traditional limits of implementation, the substantial burden of the COVID-19 pandemic has placed the provision of healthcare services under duress. We explore the outcomes associated with the implementation of telehealth technology in healthcare ecosystems, we are mindful of the challenge in bridging the gap between the potential for extending healthcare technology to overcome the disruption in the provision of health services and the possible effect on the quality of healthcare services. This paper aims to learn from the literature on the impact of Telehealth diffusion on the delivery of quality care. We develop a scoping review and evaluate the outcome through the lens of the six aims of improvement of healthcare quality. We synthesize the literature around managing the disruption, identifying the risks of unintended consequences and factors affecting adoption. We also offer learnings and call to action.

Keywords: Telehealth; COVID; Healthcare quality; Telemedicine (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-15770-7_16

Ordering information: This item can be ordered from
http://www.springer.com/9783031157707

DOI: 10.1007/978-3-031-15770-7_16

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().