Digitalize Thy Place: Benefits and Challenges in the Development of Smart Destinations

Sara Nicoletti, Francesca Capo () and Lorena Maria D’Agostino
Additional contact information
Sara Nicoletti: University of Milano-Bicocca
Francesca Capo: University of Milano-Bicocca
Lorena Maria D’Agostino: University of Milano-Bicocca

A chapter in Technologies for Digital Transformation, 2024, pp 167-184 from Springer

Abstract: Abstract Digital transformation is affecting companies worldwide, with effects on different industries. In this paper we focus on the tourism sector, and investigate how firms and related territories may leverage digital transformation and which challenges they may face in adopting digital solutions. To do so, we rely on a qualitative approach and performed ten interviews to different actors in the field to examine the adoption of an innovative online hospitality data intelligence platform, called HBenchmark, and how it can promote the development of the tourist destination of Livigno and its territory Valtellina. Our findings point to two main dimensions, related to both the benefits and challenges in the development of smart destinations, and offer contributions to literature about digital transformation and smart destinations while providing implications for public actors and managers.

Keywords: Digital transformation; Smart destinations; Qualitative methods (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-52120-1_10

Ordering information: This item can be ordered from
http://www.springer.com/9783031521201

DOI: 10.1007/978-3-031-52120-1_10

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().