How to Achieve Hyperautomation? Towards a Maturity Model for SMEs

Christoph Tomitza (), Lisa Straub (), Ulvi Ibrahimli (), Pascal Rützel (), Christian Zeiß (), Willy Kögler () and Axel Winkelmann ()
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Christoph Tomitza: Julius-Maximilians-Universität Würzburg
Lisa Straub: Julius-Maximilians-Universität Würzburg
Ulvi Ibrahimli: Julius-Maximilians-Universität Würzburg
Pascal Rützel: Julius-Maximilians-Universität Würzburg
Christian Zeiß: Julius-Maximilians-Universität Würzburg
Willy Kögler: Julius-Maximilians-Universität Würzburg
Axel Winkelmann: Julius-Maximilians-Universität Würzburg

A chapter in Artificial Intelligence, Data, and Decision-Making, 2026, pp 227-236 from Springer

Abstract: Abstract Companies have pursued automation for years. Small and medium-sized enterprises (SMEs) are still far from achieving complete hyperautomation of their entire company or individual areas of their business. There is uncertainty surrounding the causes and strategies for achieving a fully networked and autonomous process chain. In a DSR process, we aim to develop a tool that assists companies in recognizing the opportunities of hyperautomation, advancing their company step by step, and identifying current weaknesses. First, we analyze the problem space through focus groups with German SME partners. We extend the knowledge base through structured literature analysis to develop a comprehensive overview of hyperautomation barriers. Building on this, we aim to establish a success model before developing a maturity model as a second artifact as well as a canvas tool for evaluation. In this way, we support companies on their way to hyperautomated business processes.

Keywords: Hyperautomation; SME; Barriers; Maturity model; Process Automation (search for similar items in EconPapers)
Date: 2026
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DOI: 10.1007/978-3-032-08480-4_15

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