Enabling Smart Service Innovation in SMEs: The bi.smart Launchpad

Daniel Heinz (), Carina Benz (), Hitomi Bremmer (), Yevgeni Paliyenko () and Christian Schiller ()
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Daniel Heinz: Karlsruhe Institute of Technology
Carina Benz: Karlsruhe Institute of Technology
Hitomi Bremmer: EDI GmbH
Yevgeni Paliyenko: University of Stuttgart
Christian Schiller: Fraunhofer IAO

A chapter in Shaping the Digital Future Through Innovation and Practice, 2026, pp 171-186 from Springer

Abstract: Abstract In the era of digital transformation, organizations are leveraging digital technologies to innovate through smart services – utilizing sensor-generated data. Despite the rich methodological knowledge available, a significant adoption gap persists in smart service innovation, particularly among small and medium-sized enterprises (SMEs) due to constraints in knowledge dissemination and resources. Addressing this challenge, we collaborated with five SMEs to develop a web application prototype, the “bi.smart Launchpad”, aimed at facilitating smart service innovation projects. This paper delineates the design requirements and features instantiated in the prototype, elaborates on its architecture and implementation, and presents the results of a quantitative evaluation. Our findings demonstrate the prototype’s potential to bridge the adoption gap, offering SMEs a practical and effective tool to overcome the challenges of smart service innovation.

Keywords: Smart Service Innovation; SMEs; Practitioner Methods; Prototype (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-032-08489-7_13

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DOI: 10.1007/978-3-032-08489-7_13

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