Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust

Bastian Kordyaka (), Sebastian Weber (), Luca Bauer (), Robin Fritzsche (), Gerhard Klassen (), Raphael Palombo (), Dulce Villegas (), Marc Wyszynski () and Bjoern Niehaves ()
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Bastian Kordyaka: University of Bremen, Faculty 3, Digital Public
Sebastian Weber: University of Bremen, Faculty 3, Digital Public
Luca Bauer: University of Bremen, Faculty 3, Digital Public
Robin Fritzsche: University of Bremen, Faculty 3, Digital Public
Gerhard Klassen: University of Bremen, Faculty 3, Digital Public
Raphael Palombo: University of Bremen, Faculty 3, Digital Public
Dulce Villegas: University of Bremen, Faculty 3, Digital Public
Marc Wyszynski: University of Bremen, Faculty 3, Digital Public
Bjoern Niehaves: University of Bremen, Faculty 3, Digital Public

A chapter in Shaping the Digital Future Through Innovation and Practice, 2026, pp 93-101 from Springer

Abstract: Abstract This short paper addresses the complex relationship dynamics between a municipal website’s gamified IS artifact design and the desired goal states of municipal trust. To better understand this relationship, a mixed-methods study is proposed that identifies relevant gamification features in a three-step process in Study 1 and then explores the relationship between gamification and municipal trust using a survey in Study 2. The study results promise added value for (a) user-centered technology design and (b) novel feedback mechanisms to strengthen municipal trust. Additionally, we will contribute to existing gamification literature by identifying relevant gamification features in relation to the design of municipal websites.

Keywords: Competence; Benevolence; Honesty; Municipal trust; Gamification; Mixed-methods (search for similar items in EconPapers)
Date: 2026
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DOI: 10.1007/978-3-032-08489-7_7

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