EmergenSYS: Mobile Technologies as Support for Emergency Management

Teresa Onorati (), Ignacio Aedo (), Marco Romano () and Paloma Díaz ()
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Teresa Onorati: Universidad Carlos III de Madrid
Ignacio Aedo: Universidad Carlos III de Madrid
Marco Romano: Universidad Carlos III de Madrid
Paloma Díaz: Universidad Carlos III de Madrid

A chapter in Smart Organizations and Smart Artifacts, 2014, pp 37-45 from Springer

Abstract: Abstract Emergency response is a critical phase of the Emergency Management (EM) process. EM operators have to deal with several difficulties such as easily communicating with victims and witness and retrieving information as accurate as possible. The emergency response can be defined as the result of the negotiation between common citizens and EM operators. Information technologies and particularly the web 2.0 open up new possibilities for integrating citizens’ knowledge in the EM process. This approach not only can improve the capacity of local agencies to respond to unexpected events but also will contribute to build resilient communities aware of risks and able to mobilize their social capital to cope with disasters. In this paper we present a set of mobile tools designed to support the negotiation between common citizens and EM operators. Such tools can guide citizens in gathering effective information and keeping them informed with personalized information about the emergency.

Keywords: Emergency management; Mobile computing; Augmented reality; Collaboration support; Interaction design (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-319-07040-7_5

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