ERP-End-User Training Through E-Learning: What Should the User Focus On?

Lukas Paa () and Felix Piazolo ()
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Lukas Paa: University of Innsbruck
Felix Piazolo: University of Innsbruck

A chapter in Novel Methods and Technologies for Enterprise Information Systems, 2014, pp 147-160 from Springer

Abstract: Abstract End-user training (EUT) plays an important role in enterprise resource planning (ERP) implementations and successful operations. Nowadays, most EUT is conducted with the support of digital media. In this study we investigated the impact of the amount of time spent by learners on different content types, namely media enriched text and video screenings, on acquired factual and conceptual knowledge as well as acquired skills concerning the ERP system. Findings show that more is not categorically better.

Keywords: End-user training; Learning objective; Learning content; Successful training; E-learning (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-07055-1_13

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DOI: 10.1007/978-3-319-07055-1_13

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