Knowledge-Intensive Business Processes in Disaster Recovery

Olivera Marjanovic () and Petri Hallikainen ()
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Olivera Marjanovic: The University of Sydney Business School
Petri Hallikainen: The University of Sydney Business School

A chapter in From Information to Smart Society, 2015, pp 113-122 from Springer

Abstract: Abstract This paper aims to extend the current boundaries of Business Process Management (BPM) research by considering complex knowledge-intensive business processes (KIBPs) occurring across business, government and community sectors. These processes are easily found within complex human-care systems or, as considered in this paper, in disaster recovery. We compare and contrast BPM in “traditional” organisationally bound environments with BPM required for management of these complex “non-traditional” processes. We specify research directions for this emerging field and proceed to identify some relevant theories and discuss how they could be used to study different aspects of these processes, in particular complex process-related knowledge and emergent coordination patterns that cannot be fully predefined.

Keywords: Disaster Management; Knowledge Work; Business Process Management; Recovery Effort; Tsunami Warning (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-09450-2_10

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DOI: 10.1007/978-3-319-09450-2_10

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