 Information Technologies and Quality Management. Towards a New Idea of Quality?Teresina Torre ()
A chapter in Information and Communication Technologies in Organizations and Society, 2016, pp 191-204 from Springer Abstract: Abstract Quality has become one of the most relevant challenges for enterprises that wish to satisfy the needs and expectations of their clients. In this paper, we aim to verify if potentialities of information technologies (ITs) could help to ensure a better quality for enterprises and if and how they influence the concept of quality. In order to pursue this goal, our analysis examines the relationship between technology and quality investigating which of the many ITs, used in enterprises, affects more directly the quality levels and underling the principal effects they produce. Our study considers the specific case of an Italian software house, where it is possible to clarify and understand the role of ITs with regard to our research topic. Therefore, some considerations about the evolution of the classic idea of quality, enabled by technologies, are proposed. Keywords: Information technologies; IT; Quality; Quality management; Business case (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-28907-6_12 Ordering information: This item can be ordered from DOI: 10.1007/978-3-319-28907-6_12 Access Statistics for this chapter More chapters in Lecture Notes in Information Systems and Organization from Springer |
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