Apulian Mobility Insight: A Data Management Framework for Analyzing QoS in Smart Mobility

Antonella Longo () and Marco Zappatore ()
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Antonella Longo: WPO, University of Salento
Marco Zappatore: WPO, University of Salento

A chapter in Organizing for the Digital World, 2019, pp 161-173 from Springer

Abstract: Abstract Modern urban infrastructures will depend heavily on local transportation services in the near future in order to reduce the number of circulating private vehicles and reduce air and noise pollution. Moreover, requirements and expectations from policy makers, commuters and service operators are increasing the pressure on how local transportation services need to be managed properly. Transportation services should be redesigned by aiming at sustainability and systemic approaches for improving both the offered and perceived Quality of Service (QoS). In this research work, we have considered several QoS flavors, each depending on a specific perspective (i.e., service providers, service customers, additional stakeholders) in order to define a modelling approach suitable to a systemic analysis of QoS for smart mobility and transportation scenarios. The designed architecture has been implemented as a framework for the Apulian Mobility Insight (i.e., the platform dedicated to QoS analyses). A technical and methodological validation has been performed with the help of the Apulia administrative Region, in Southern Italy.

Keywords: Smart mobility; Service lifecycle model; Quality of service; Quality of experience; Smart cities (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-90503-7_13

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DOI: 10.1007/978-3-319-90503-7_13

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