ERP Clients: Browser-Based or Dedicated: Do We Need Both?—An Evaluation Based on User Perceptions

Christian Leyh () and Walter Heger ()
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Christian Leyh: Dresden University of Technology
Walter Heger: Dresden University of Technology

A chapter in Innovation and Future of Enterprise Information Systems, 2013, pp 71-86 from Springer

Abstract: Abstract Due to recent technological developments, enabling mobility to users becomes more and more important for ERP manufacturers. With mobile devices employees can use their ERP applications on the road to take advantage of business capabilities. Here, “putting everything into the browser” is a challenge for ERP manufacturers. Additionally, the question arises whether to provide only one client—a browser-based one—or to still provide additionally a dedicated client? To gain first insight for answering this question, we measured the workload of selected ERP users by using NASA’s Task Load Index (TLX) while fulfilling tasks of a limited business scenario within a dedicated client and within a browser-based client. According to our results the workload for the dedicated client is lower whereas usability is rated higher with the browser-based client. Therefore, a browser-based client could be a good enhancement for ERP systems, but dedicated clients are still necessary.

Keywords: ERP systems; Dedicated clients; Browser-based clients; NASA’s task load index; TLX (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-642-37021-2_7

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