Coping with Power of Control: The Role of IS in an Italian Integrated Tariff System

Mario Pezzillo Iacono (), Marcello Martinez (), Gianluigi Mangia (), Paolo Canonico () and Ernesto Nito ()
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Mario Pezzillo Iacono: Second University of Naples
Marcello Martinez: Second University of Naples
Gianluigi Mangia: University of Naples Federico II
Paolo Canonico: University of Naples Federico II
Ernesto Nito: University Magna Græcia of Catanzaro

A chapter in Organizational Change and Information Systems, 2013, pp 313-325 from Springer

Abstract: Abstract The study explores the role of the Electronic Ticketing Systems in the Integrated Tariff Systems (ITS), focusing on the relationship between technology and control from the perspective of the Critical IS Research. More specifically our work reflects upon the impact of the “smart card technology” on the process of control and power centralization from the perspective of the ITS meta-organizer. It is for this purpose that a case study of UnicoCampania, an Italian ITS, is analyzed and discussed. We show that UnicoCampania’s power to control the transport operators is not only extended through technology, but also becomes more pervasive and more effective. So the electronic ticketing could be considered an artifact which enabled the power relations within the tariff network, establishing itself as the strength of the process that the drive the network. Our chapter provides an empirical example of the application of critical approach to an Italian local transport system, confirming that the two categories analyzed—political and technological—do not denote a specific and separated belonging.

Keywords: Transport; Electronic ticketing; Power of control; Critical; Centralization (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-642-37228-5_31

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DOI: 10.1007/978-3-642-37228-5_31

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