Information Design for E-consult Between Vertically Competing Healthcare Providers

Zhenxiao Chen, Yonghui Chen and Qiaochu He ()
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Zhenxiao Chen: Southern University of Science and Technology
Yonghui Chen: Southern University of Science and Technology
Qiaochu He: Southern University of Science and Technology

A chapter in AI and Analytics for Smart Cities and Service Systems, 2021, pp 279-285 from Springer

Abstract: Abstract The concern of patient referral service has raised much attention in recent years. A newly-developed e-consultation service offers a communication platform for primary care physicians (PCPs) and specialists. The goal of this work is to find out the impact of information design in such a referral system. The complete information situation is regarded as a basic case in this study. Interestingly, our finding shows that a complete information disclosure policy may negatively affect patients’ collective welfare. Therefore, a more delicate information design can help to further reduce possible welfare loss.

Keywords: Referral medical care; Information design; Patient welfare (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnopch:978-3-030-90275-9_23

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DOI: 10.1007/978-3-030-90275-9_23

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