Evaluation Index System for Resident Satisfaction in Urban Renewal and Reconstruction Based on Grounded Theory

Qifeng He, Hui Zeng (), Ina Tong and Fan Yao
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Qifeng He: Zhejiang Jiangnan Project Management Co., Ltd
Hui Zeng: Wuyi University
Ina Tong: Wuyi University
Fan Yao: Wuyi University

Chapter Chapter 126 in Proceedings of the 28th International Symposium on Advancement of Construction Management and Real Estate, 2024, pp 1815-1835 from Springer

Abstract: Abstract The implementation of urban renewal and reconstruction requires a heightened focus on the harmonious coexistence between humans and the city, humans and buildings, as well as humans and spaces. In this paper, we conducted manual and Nvivo coding to analyze the specific nature of source materials, which included field research, academic literature, urban renewal and reconstruction technology implementation guidelines, work implementation opinions and other related policy implementation supporting documents, in order to learn and enhance residents’ satisfaction more comprehensively. In result, 8 first-level evaluation indicators were identified, including public service facilities, public infrastructures, building noumenon, social and cultural environment, community space and environment, community governance and property management, project implementation process and requirement of the effect after renewal, as well as 42 second-level evaluation indicators. A comprehensive and multi-level index system of resident satisfaction in urban renewal and reconstruction has been established based on these indicators. It provides reference standards for the continuous enhancing of resident satisfaction.

Keywords: Urban renewal and reconstruction; Resident satisfaction; Grounded theory; Evaluation index system (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/978-981-97-1949-5_127

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