Customer Knowledge Management

Soumit Sain () and Silvio Wilde ()
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Soumit Sain: European University of Economics and Management

in Management for Professionals from Springer

Date: 2014
Edition: 2014
ISBN: 978-3-319-05059-1
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Chapters in this book:

Ch 1 Knowledge Management Today

Soumit Sain and Silvio Wilde

Ch 2 Review of Soft Skills Within Knowledge Management

Soumit Sain and Silvio Wilde

Ch 3 Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus

Soumit Sain and Silvio Wilde

Ch 4 Analysis and Evidence

Soumit Sain and Silvio Wilde

Ch 5 Soft Skill Drivers for Successful CKM

Soumit Sain and Silvio Wilde

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DOI: 10.1007/978-3-319-05059-1

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