Driving Service Productivity

Edited by John Bessant (j.bessant@exeter.ac.uk), Claudia Lehmann (claudia.lehmann@hhl.de) and Kathrin M. Moeslein (kathrin.moeslein@wiso.uni-erlangen.de)

in Management for Professionals from Springer

Date: 2014
Edition: 2014
ISBN: 978-3-319-05975-4
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Chapters in this book:

Ch 1 Service Productivity and Innovation

John Bessant, Claudia Lehmann and Kathrin M. Möslein

Ch 2 Services Transformation Through New Information Technology: Information Horizons Revisited

Ian Miles, Howard Rush and John Bessant

Ch 3 Managing Service Productivity

Stephan Klingner, Stephanie Pravemann, Michael Becker and Klaus-Peter Fähnrich

Ch 4 Trends Towards Servitisation

Andy Neely

Ch 5 Service-Dominant Logic and Service Science as Lenses for Service Productivity

Bo Edvardsson

Ch 6 Service Productivity at Airports

Claudia Lehmann and Kathrin M. Möslein

Ch 7 Service Productivity in Professional Service Firms

Hagen Habicht, Friedrich W. Heidemann and Alastair Ross

Ch 8 Service Productivity in the Healthcare Sector

John Bessant

Ch 9 Service Productivity in the Hotel Business

Bob Lillis

Ch 10 Innovative View on Value Creation – Investigating Requirements for a Holistic Service Life Cycle Management

Sabine Janeschek and Matthias Gouthier

Ch 11 Service Productivity and Innovation

John Bessant, Claudia Lehmann and Kathrin M. Möslein

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DOI: 10.1007/978-3-319-05975-4

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