Needmining: Evaluating a Whitelist-Based Assignment Method to Quantify Customer Needs from Micro Blog Data
Niklas Kuehl () and
Marc Goutier ()
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Niklas Kuehl: Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT)
Marc Goutier: Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT)
A chapter in Operations Research Proceedings 2016, 2018, pp 165-170 from Springer
Abstract:
Abstract In the paper at hand we evaluate how a basic whitelist-approach with keywords performs on automatically assigning micro blog data (tweets) to customer need categories in the field of e-mobility. We are able to identify certain characteristics that determine the classification success like unambiguousness and uniqueness of the whitelist words.
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:oprchp:978-3-319-55702-1_23
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DOI: 10.1007/978-3-319-55702-1_23
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