Learning from Co-creation Practice

Juliane Jarke
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Juliane Jarke: University of Bremen

A chapter in Co-creating Digital Public Services for an Ageing Society, 2021, pp 179-201 from Springer

Abstract: Abstract This chapter reflects on the learnings from the three co-creation projects featured in this book and attends to the central research questions posed in the introduction. In sum, the chapter presents nine learning points. These cover very different aspects of co-creation ranging from the different roles local government, social care service providers, intermediaries and older citizens may assume, to the implications of embedding co-creation processes in existing service portfolios and strategic policies. The chapter furthermore reflects on different types of co-creation methods (e.g. cultural probes, data tables, data walks) and how they allow for meaningful participation and sharing of knowledge. Ultimately the chapter considers to what extent the openness of a co-creation process impacts on the sustainability of its results and the ways in which co-creation may contribute to joint socio-technical future-making.

Keywords: Co-creation; Lessons learned; Lessons learnt; Good practice; Knowledge; Expertise; Participation; Change; Public sector innovation; E-services (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-030-52873-7_8

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DOI: 10.1007/978-3-030-52873-7_8

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