Developing a Digital Government Strategy for Public Value Creation

Rodrigo Sandoval-Almazán, Luis F. Luna-Reyes, Dolores E. Luna-Reyes, J. Ramon Gil-Garcia, Gabriel Puron-Cid and Sergio Picazo-Vela
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Rodrigo Sandoval-Almazán: Autonomous University of the State of Mexico
Luis F. Luna-Reyes: State University of New York
Dolores E. Luna-Reyes: Universidad de las Américas Puebla
J. Ramon Gil-Garcia: University at Albany, State University of New York
Gabriel Puron-Cid: Centro de Investigación y Docencia Económicas, A.C. (CIDE)
Sergio Picazo-Vela: Universidad de las Americas Puebla

Chapter Chapter 2 in Building Digital Government Strategies, 2017, pp 7-20 from Springer

Abstract: Abstract This chapter introduces the concept of digital government and its potential to transform government operations at two different levels. The first broader level refers to the conceptualization of a national digital strategy as a way to promote social and economic development of a society as a whole. Such national digital strategy is the result of negotiations among a multitude of actors within and outside the government and involves managing challenges resulting from power imbalances among key stakeholders and the creation of appropriate institutions to ensure a long-term vision. The second level, which we call enterprise strategy, focuses on developing plans and implementing programs to facilitate the creation of technology infrastructure and systems that support the substantive work of government. Digital government enterprise strategy encompasses those who are responsible for managing information technology and systems in different government agencies and working closely with the programmatic areas to plan and implement technology initiatives that deliver public value.

Date: 2017
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DOI: 10.1007/978-3-319-60348-3_2

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