One Step Forward and Two Steps Back: E-government Policies in Practice

Helle Zinner Henriksen ()
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Helle Zinner Henriksen: Copenhagen Business School

A chapter in Policy Analytics, Modelling, and Informatics, 2018, pp 79-97 from Springer

Abstract: Abstract A central goal of e-governmentGovernment policyPolicy is to increase efficiency in public administrationPublic administration , and one way to increase efficiency is via the increased use of automation and rule-based decision making. The use of data to streamline processes also has a prominent role in public policyPolicy today. This chapter specifically discusses the role of discretion in data-driven public administrationPublic administration . The empirical setting for this discussion is the Danish public sector which has been among the first movers to implement e-governmentGovernment solutions. Denmark has a long tradition of issuing public policies defining goals of front-office e-services as well as back-office digitization. Rule-based decision-making systems represent an ideal driver for actualizing the visions outlined in these policies. This chapter presents an experience where a rule-based decision-making system was introduced in an agency which handles complex cases requiring in-depth discretion by specialized professional caseworkers. This experience provides a platform for discussing possible challenges when implementing policyPolicy goals in an organizational context. This chapter also addresses the concept of “digital nomos”, the administrative norms of a digitized public administrationPublic administration .

Keywords: PolicyPolicy implementation; Public administrationPublic administration; Automation of work (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-319-61762-6_4

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DOI: 10.1007/978-3-319-61762-6_4

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