Governance Failure in Light of Government 3.0: Foundations for Building Next Generation eGovernment Maturity Models

Morten Meyerhoff Nielsen ()
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Morten Meyerhoff Nielsen: Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance

A chapter in Government 3.0 – Next Generation Government Technology Infrastructure and Services, 2017, pp 63-109 from Springer

Abstract: Abstract Demographic, economic and other challenges is putting the public sector and service deliver under increasing pressure. ICT as an enabler of increased efficiency, effectiveness and transformation has long been recognized as part of the solution. National experiences show that the potential of ICT has not been fully realized, especially not in relation to Government 3.0 (Gov3.0). Existing public administration, information systems management and eGovernment literature and individual studies all point to the role of governance and cross-organisational cooperation in successfully introducing eServices and citizens actual use of them. With a specific focus on eGovernment and eGovernance maturity and stage models, the literature attempt to unearth the underlying reasons why countries with similar infrastructures and eService availability experience very different levels of online interaction with the public sector, and in particular whether existing stage models address governance and cooperation. Unfortunately, the review highlight a number of gaps including: Focus on outcomes and actual use is missing; most lack a real understanding of core government service concepts; decision-making should not be considered an eGovernment maturity level; front-office service provision and back-office integration is mixed-up; none addresses governance directly; most models are merely restructure or adjust existing ones, and none address Gov3.0 as such.

Keywords: ICT; Government 3.0; eGovernment; eGovernance; Cross-governmental cooperation; Public service delivery; eServices; Maturity models; Stage models; Public administration; Citizens; Businesses; IT management; IT governance; ICT enabled reform (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/978-3-319-63743-3_4

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