 The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in GreeceDimitrios Belias (),
Christos Mantas and
Dimitrios Tsiotas
Chapter Chapter 38 in Smart Tourism as a Driver for Culture and Sustainability, 2019, pp 563-576 from Springer Abstract: Abstract Organizational culture and business philosophy have been shown to affect the performance of an organization. It is imperative for executives to know the organizational culture of the business in which they work to develop the corresponding strategic goals that will improve the performance of the hotel business and give it a competitive advantage over its rivals. (Belias et al. 2016b, c). In order to achieve an excellent customer service it is necessary to know the characteristics of the customer of the hotel business. Services that do not meet customer expectations will prove to be unsatisfactory, so the customer can look for these services in other competing businesses. This is very important in the case of five star hotels in Greece. Of course, as it is revealed on this paper, there is still a need for further research on this topic. Keywords: Culture; Performance; Tourism; Greece; Five star hotels (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-03910-3_38 Ordering information: This item can be ordered from DOI: 10.1007/978-3-030-03910-3_38 Access Statistics for this chapter More chapters in Springer Proceedings in Business and Economics from Springer |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.