Value Creation in Service Over the Last Two Decades: A Meta-Analysis

Abdelouahab El Boukhari (), Rachid Oumlil and Allal Achaba
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Abdelouahab El Boukhari: Ibn Zohr University
Rachid Oumlil: Ibn Zohr University
Allal Achaba: Ibn Zohr University

Chapter Chapter 8 in Smart Tourism as a Driver for Culture and Sustainability, 2019, pp 103-119 from Springer

Abstract: Abstract During the last two decades, value creation has been considered as a central topic for discussion. Various studies have focused on variables that affect the value creation process, such as service quality and customer satisfaction. Others have emphasized the measure of the value created. However, the literature is still not fully articulated and the measurement systems are traditional. Accordingly, we conducted a meta-analysis of value creation in service by addressing the following questions: What is value creation? What are the indicators mobilized in value creation literature in service? This literature review covers a period from 1996 to 2017. The objective of this study is to provide a better understanding of value creation, as well as to conceptualize this concept in service based on the commonly cited indicators.

Keywords: Value creation; Value co-creation; Value in use; Value in exchange; Service sectors; Indicators (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-03910-3_8

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DOI: 10.1007/978-3-030-03910-3_8

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