A Hypergraph-Based Modeling Approach for Service Systems

Mahei Manhai Li (), Christoph Peters and Jan Marco Leimeister
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Mahei Manhai Li: University of Kassel
Christoph Peters: University of Kassel
Jan Marco Leimeister: University of Kassel

A chapter in Advances in Service Science, 2019, pp 61-72 from Springer

Abstract: Abstract Currently, research on service science has emerged as its own discipline, where service systems are its basic unit of analysis. However, without a clearly defined modeling approach for service systems, analyzing a service system is challenging. We therefore propose a conceptual hypergraph-based modeling approach, which can be used to model services for both traditional goods-dominant businesses, as well as service-businesses. We define key elements of a service system, while drawing upon hypergraph theory and present three modeling properties which are required to model a service systems graph (SSG). The focus of SSGs is to describe the relationships between the various resources, actors and activities, thus configuring a service system. It provides the foundation for computer graphic simulations and database applications of service business structure for future research.

Keywords: Service systems; Service system graphs; Modeling; Service modeling; Service system modeling; Service systems engineering; Hypergraph (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-04726-9_7

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DOI: 10.1007/978-3-030-04726-9_7

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