Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

Brenda Farias Oliveira Cardoso (), Tharcisio Cotta Fontainha and Adriana Leiras
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Brenda Farias Oliveira Cardoso: Pontifical Catholic University of Rio de Janeiro
Tharcisio Cotta Fontainha: Pontifical Catholic University of Rio de Janeiro
Adriana Leiras: Pontifical Catholic University of Rio de Janeiro

Chapter Chapter 27 in Operations Management for Social Good, 2020, pp 283-292 from Springer

Abstract: Abstract This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.

Keywords: Systematic literature review; Humanitarian operations; Key performance indicators (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-23816-2_27

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DOI: 10.1007/978-3-030-23816-2_27

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