Challenges and Barriers of Performance Measurement Systems: Lessons from Different Initiatives Within One Single Organization

Patricia Renata Carvalho Mendonça (), Marcelo Maciel Monteiro, Luiz Felipe Scavarda and Joana Rocha
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Patricia Renata Carvalho Mendonça: Pontifical Catholic University of Rio de Janeiro
Marcelo Maciel Monteiro: Fluminense Federal University
Luiz Felipe Scavarda: Pontifical Catholic University of Rio de Janeiro
Joana Rocha: Pontifical Catholic University of Rio de Janeiro

Chapter Chapter 64 in Operations Management for Social Good, 2020, pp 659-668 from Springer

Abstract: Abstract Many organizations are unable to implement successfully performance measurement systems. There is still a lack in the literature of a better understanding of the challenges and barriers faced by these organizations and what needs to be done to overcome them. This paper develops an empirical study to enhance this understanding.

Keywords: Performance measurement system; Performance measurement; Success factors (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-23816-2_64

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DOI: 10.1007/978-3-030-23816-2_64

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