Public Service’s Perceived Quality: A Literature Review

Paulo Rafael Minetto Maceta () and Fernando Tobal Berssaneti
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Paulo Rafael Minetto Maceta: University of São Paulo
Fernando Tobal Berssaneti: University of São Paulo

Chapter Chapter 89 in Operations Management for Social Good, 2020, pp 907-916 from Springer

Abstract: Abstract This study explores the use of perceived service quality concept in the public service. A literature review using a bibliometric approach was conducted in order to identify the trends, characteristics, main topics, and other relevant aspects about the public service’s perceived quality in the academic literature.

Keywords: Public service; Perceived quality; Literature review (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-23816-2_89

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DOI: 10.1007/978-3-030-23816-2_89

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