Lean Office and Digital Transformation: A Case Study in a Services Company

Juliana Chagas Santos, Alberto Eduardo Besser Freitag () and Oswaldo Luiz Gonçalves Quelhas
Additional contact information
Juliana Chagas Santos: Fluminense Federal University
Alberto Eduardo Besser Freitag: Fluminense Federal University
Oswaldo Luiz Gonçalves Quelhas: Fluminense Federal University

Chapter Chapter 92 in Operations Management for Social Good, 2020, pp 937-946 from Springer

Abstract: Abstract The purpose of this article is to report the implementation of lean office and digital transformation in a services company. The research method was a qualitative approach, with literature review and case study. The comparative results between current and future Value stream maps showed consistent improvements in performance indicators.

Keywords: Lean office; Digital transformation; Services company (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-23816-2_92

Ordering information: This item can be ordered from
http://www.springer.com/9783030238162

DOI: 10.1007/978-3-030-23816-2_92

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().