Emotional Intelligence and Mentoring Received in Hotel Organizations

Tryfon Vasilagkos (), Panagiotis Polychroniou and Leonidas Maroudas
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Tryfon Vasilagkos: University of Patras
Panagiotis Polychroniou: University of Patras
Leonidas Maroudas: University of Patras

A chapter in Business Intelligence and Modelling, 2021, pp 519-524 from Springer

Abstract: Abstract The primary objective of this research is to investigate the relationships between emotional intelligence competencies (self-regulation, self-awareness, empathy, social skills, motivation) and mentoring received, focusing on the supervisor-subordinate relationship in four- and five-star hotel organizations in Greece. Participants were 250 employees representing 108 hotel organizations. Results indicate that social skills and self-awareness are positively associated with mentoring received in hotel organizations. Hotel managers with the ability to handle conflicts with tact and diplomacy and also are aware of their emotions and the effects of their feelings on hotel employees are in a position to meet subordinates’ emotional and social needs, implementing greater amounts of mentoring received.

Keywords: Emotional intelligence; Mentoring received; Hotel organizations; Greece (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-57065-1_54

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DOI: 10.1007/978-3-030-57065-1_54

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