Lean Healthcare: A Critical Analysis

Yesica Pino (yesica.pino@uva.es), José A. Pascual and Ángel M. Gento
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Yesica Pino: Dpto. Organización de Empresas y CIM, U. Valladolid
José A. Pascual: Dpto. Organización de Empresas y CIM, U. Valladolid
Ángel M. Gento: Dpto. Organización de Empresas y CIM, U. Valladolid

A chapter in Quality Innovation and Sustainability, 2023, pp 39-48 from Springer

Abstract: Abstract The current pandemic situation caused by COVID-19, also known as coronavirus, has put the health sector in the spotlight. It has led to the emergence of new plans and strategies that can help society control and stop the spread of COVID-19. These strategies include the Strategic Preparedness and Response Plan, led by the World Health Organization (WHO), which highlights and outlines the public health measures that countries should adopt to prepare for and respond effectively to the spread of the coronavirus. The pandemicPandemics is much more than a health crisis. It requires a response, matching the main problems detected in health and emergency centers. Some of them are quick and exponential spread of the disease, a spike in the number of COVID-19COVID-19 cases, the successive waves, an increase in the number of patients, and insufficient response healthcareHealthcare capacity. These problems become more important when there is also an economic downturn, which has made it impossible to expand budgeted public spending on healthcareHealthcare. For this reason, research for alternative methods that can improve the qualityQuality of healthcareHealthcare management, but without generating increases in budgetary costs, is timely. Implementing Lean Methodology in healthcareHealthcare can enhance the qualityQuality of serviceServices, process improvement, and improve patient satisfaction. This chapter analyzes the application of lean manufacturingLean manufacturing in the healthcareHealthcare sector: from specific departments of a hospital (emergency, surgery, etc. to the healthcareHealthcare management of a region. It identifies also the most commonly used lean tools and their benefits in order to achieve sustainable competitive advantages.

Keywords: Lean manufacturing; Healthcare; Lean management (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-3-031-12914-8_4

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