Business Process Management in Academic Libraries: Analyzing the As-Is Model of the Circulation Department

Fotis C. Kitsios (kitsios@uom.gr), Maria I. Kamariotou, Parthena Matoula, Barbara Kissa and Elias Gounopoulos
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Fotis C. Kitsios: University of Macedonia
Maria I. Kamariotou: University of Macedonia
Parthena Matoula: University of Macedonia
Barbara Kissa: University of Macedonia
Elias Gounopoulos: University of Western Macedonia

A chapter in Operational Research in the Era of Digital Transformation and Business Analytics, 2023, pp 133-140 from Springer

Abstract: Abstract Although various studies have proved the efficacy of computer simulations, real-case applications, particularly in academic libraries, are still lacking. Simultaneously, libraries are under increasing pressure to provide high-quality services at a lower cost, strengthen their client focus, and track control processes. Libraries are dealing with a lack of resources, excessive wait times, and financial losses. In a high-stress job environment, library employees frequently express unhappiness. In this chapter, a framework to model the circulation department at the University of Macedonia’s library was suggested. The circulation department is the point of service where books and other library resources are checked in and out. The existing scenario (As-Is model) was examined using secondary data. The Business Process Management (BPM) framework can be used to discover and comprehend entity movement, inefficiencies, and threats. Finally, analyzing the As-Is model in various activities can reveal improvements in the library’s business model, and the results can be studied to save time, money, and resources.

Keywords: Academic library; Modeling; Business process management; BPMN; As-Is model (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-24294-6_14

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DOI: 10.1007/978-3-031-24294-6_14

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