A Scoping Study of Ethics in Artificial Intelligence Research in Tourism and Hospitality

Pauline A. Milwood (), Sarah Hartman-Caverly () and Wesley S. Roehl ()
Additional contact information
Pauline A. Milwood: Pennsylvania State University—Berks
Sarah Hartman-Caverly: Pennsylvania State University—Berks
Wesley S. Roehl: Temple University

A chapter in Information and Communication Technologies in Tourism 2023, 2023, pp 243-254 from Springer

Abstract: Abstract As e-tourism scholars advance innovative research on the use and study of artificially intelligent systems, it is important to reflect on how well we are advancing transformative philosophies which ask that emerging fields consider issues of ethics, power, and bias. We conduct a scoping study of review papers published between 2015–2021 to understand the extent to which ethical and social bias issues are identified and treated in AI research in tourism. Results suggest that the potential for ethical and bias issues in AI in tourism is high, but identification and treatment of these issues by tourism researchers is weak. We summarize key implications of this trend and offer suggestions for pursuing a research agenda which increasingly identifies and treats issues of ethics and bias when advancing research on artificial intelligence (AI) in tourism.

Keywords: Artificial intelligence (AI); Bias; Ethics; Review; Service robots (SR); Scoping study (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-25752-0_26

Ordering information: This item can be ordered from
http://www.springer.com/9783031257520

DOI: 10.1007/978-3-031-25752-0_26

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().