Problems and Prospects on Hospital Performance: TQM as Solution

Fahmi Natigor Nasution ()
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Fahmi Natigor Nasution: Universitas Sumatera Utara

A chapter in Economic Recovery, Consolidation, and Sustainable Growth, 2023, pp 713-723 from Springer

Abstract: Abstract This paper aims to elaborate and discuss on problems and prospects on hospital performance which then attempt to include total quality management as a solution. The study adopts content analysis approach that consists of information from various sources including reports, official documents and research articles. The paper elaborates on the importance of TQM on hospital performance as well as the problems faced by the hospital. The four main problems of high fees, service quality, human resources competencies, hospital information system are explained which assumed influence the hospital performance. These findings and information could be referred by practitioners, academicians and other stakeholders for further studies.

Keywords: TQM; Hospital performance; Prospects; Human resources; Information system (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-42511-0_46

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DOI: 10.1007/978-3-031-42511-0_46

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