Online or On-site?—Lessons Drawn from the Pandemic in Technology Adoption: The Case of South East European University

Adrian Besimi (), Blerta Abazi Chaushi (), Lulzime Nuredini-Mehmedi () and Veronika Kareva ()
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Adrian Besimi: South East European University
Blerta Abazi Chaushi: South East European University
Lulzime Nuredini-Mehmedi: South East European University
Veronika Kareva: South East European University

A chapter in Economic Recovery, Consolidation, and Sustainable Growth, 2023, pp 815-829 from Springer

Abstract: Abstract The lockdown during the pandemics affected organizations all around the world. Many industries experienced significant change, including the educational sector. Maintaining high-quality instruction and ensuring student satisfaction and successful learning has always been the key priority of the South East European University (SEEU) in North Macedonia. This paper aims to highlight the major challenges related to teaching and learning and showcase the continuous quality of institutional work by comparing and contrasting data obtained from student course evaluation when teaching on-site and online. A total number of 1360 course evaluations have been included in the study, conducted over eight (8) semesters, starting from academic 2018/19 to 2022/23. The assumption made is that high-quality instruction, if embedded in the system and properly measured, remains the same regardless of the delivery mode. Students’ perceptions of the quality of teaching and services when taught online and on-site have been analyzed in study. Findings suggest that online learners gain the same amount of knowledge as those taking traditional on-site classes, and they are just as satisfied with the curriculum and instructors. As a result, the adoption of technology in the classroom as a tool to improve student learning and student happiness remains the key benefit in the post-pandemic era.

Keywords: COVID-19; Online; On-site; Technology; Evaluation; Quality (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-42511-0_54

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DOI: 10.1007/978-3-031-42511-0_54

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