Application of Tableau de Bord in the Key Accounts Department of a Fuel Trading Company: The Case of PRIO Supply

Mónica Rodrigues, Rosa Nunes () and António Trigo ()
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Mónica Rodrigues: Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta
Rosa Nunes: Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta
António Trigo: Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta

A chapter in New Perspectives and Paradigms in Applied Economics and Business, 2024, pp 271-286 from Springer

Abstract: Abstract Key Accounts Managers are responsible in an organization for the management of large clients requiring Management Information Systems that provide them in real-time accurate and timely information for decision-making. This project arises, therefore, as a response to this need and its main objective is to provide the Key Accounts Managers of a fuel trading company with an effective management control tool, having been chosen the Tableau de Bord. As contributions of this project to the academic and practical community, we have the systematization of Key Performance Indicators for the Key Accounts Department using the OVAR (Objectifs-Variables d’Action-Responsables) method and their availability in dashboards that constitute the Tableau de Bord.

Keywords: Key accounts; Management control; Key performance indicators; Tableau de Bord (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-49951-7_19

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DOI: 10.1007/978-3-031-49951-7_19

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