Enhancing Economic Growth Through Digital Technologies: A Focus on Customs Risk

Rusudan Seturidze ()
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Rusudan Seturidze: Ivane Javakhishvili Tbilisi State University

A chapter in Digital Management to Shape the Future, 2024, pp 67-79 from Springer

Abstract: Abstract This paper delves into the significance of digital technology not only in terms of technological advancements but also its role in process modernization, particularly evident in the customs risk system. The customs risk system plays a pivotal role in identifying and assessing risks, developing response plans, and streamlining risk management processes. In the realm of digital technology, customs risk management has undergone significant transformation. The adoption of web portals by taxpayers has revolutionized the way they interact with customs authorities, providing them with a lots of advantages. These advantages include resource-saving, reduced risk of document processing errors, enhanced data accuracy, cost reduction, minimal reliance on paper documentation, and substantial time savings. Moreover, the implementation of digital services has made interactions between taxpayers and customs authorities more convenient, accessible, and user-friendly. The ultimate goal of customs authorities is to ensure that all taxpayers fulfill their tax obligations promptly and accurately. This objective can only be effectively achieved by reducing the risk of tax evasion. Consequently, paramount importance is given to the system's correctness, convenience, and accessibility, which together contribute to time and cost savings, data accuracy, compliance, secure data storage, and protection. The continuous drive for improved service delivery is underscored, together withthe importance of accommodating the human factor, which remains indispensable in digital administration. This paper presents a case study on the Georgian Customs Service and its successful development of a robust risk management system. The study details the strategies employed in this process. Additionally, quantitative data on the outcomes of digital customs and risk management initiatives are provided to support the efficacy of the approach. Based on the analysis of the Georgian Customs Service case study, this paper formulates recommendations that can be applied to enhance electronic customs services in various countries.

Keywords: Customs risk management; Digital services; Electronic customs; ICT; Economic growth (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-66517-2_6

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DOI: 10.1007/978-3-031-66517-2_6

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